Refund Policy

The Dopenexa Guarantee

Every brand on Dopenexa is verified, and every order is covered by the Dopenexa Guarantee. If something goes wrong, we make it right — a real person on our team reviews every case, not just the brand you bought from.

When you can get a refund

You're covered for a full refund if: your order never arrives, the item arrives significantly different from what was shown (wrong item, wrong size sent, or damaged), or the brand cancels your order.

How to request one

Use Request return / exchange on your Orders page, or email support@dopenexa.com within 7 days of delivery (or the promised delivery date, if it never arrived) with your order reference and photos where relevant. Every request is reviewed by Dopenexa's admin team, not left to the brand alone — we aim to respond within 48 hours, and approved refunds are returned to your original payment method via Paystack.

Confirming receipt

Once a brand marks your order delivered, you'll see a Confirm receipt button on your Orders page. It's optional and doesn't affect your refund rights either way — it just helps us see, order by order, that what a brand says shipped is what buyers actually got. Brands with a pattern of disputes are reviewed and can be suspended from selling on Dopenexa.

What isn't covered

Change of mind on correctly delivered items, and sizing issues where the delivered size matches what you ordered — check each product's size guide before buying. Some brands may still accept exchanges; contact them via their storefront.